FAQ

About tresusa.bz

Q

What is TRES SPORTS?

A

tresusa.biz is a shopping website which offers custom soccer jerseys. You can design your very own soccer jersey with our Design Room.

Ordering

Q

What is your minimum order quantity?

A

5 is the minimum order for New Customer. Additional orders can be placed from 1 jersey.

Q

Can I order over the phone?

A

We do not accept orders by phone. All orders must be online through our Design Room.

Q

I never received a confirmation e-mail from tresusa.biz.

A

Please e-mail info@tresusa.biz from the e-mail address which can receive e-mail to your PC.

Q

Can I order only shirts, shorts or socks?

A

No. If before placing it, it is possible to change your order. Please let us know your change request.

Q

Can I cancel the order after placing it?

A

No

Q

Can I place additional order?

A

Yes. If you have ordered before, additional order can be placed with at least 1 jersery.

Q

Is a repeat order still available even if the product design has been changed?

A

Yes. We store the data of past jerserys. Even if the product design has changed, you can place a repeat order.

Q

Are there any age restrictions?

A

Yes. Using this Site is restricted to those individuals over 21 years of age.

Return and Exchange

Q

Can I return or exchange the item?

A

Any defective or incorrect item may be returned and we will gladly ship a replacement at the Company’s expense. You must contact us within 7 days after delivery receipt.
We cannot refund the shipping fee. The customer is also responsible for the shipping cost of returned items.
●We will NOT ACCEPT for any return or exchange if :
1. The product has been used.
2. The defective is generally an acceptable level.
3. The product doesn’t look or as in expectation of customers.
4. The fabric or color is different from what the customer expected.
5. The product doesn’t fit properly.
6. It has more than 7 days since receipt.
7. The product has been soiled or damaged by the customer.

Payment

Q

What forms of payment do you accept?

A

We accept paypal and credit cards from U.S. banks.
We do not accept cash, check, money order and credit card from non U.S. banks

Q

Are there additional costs other than the product price?

A

There are charges for paypal and credit card payments.
Shipping to AK, HI and other non-contiguous US locations will be a further costs.

Products

Q

Can I put my favorite team logo on a jersey?

A

No. We can not accept your order if it infringes the rights of others including trademark rights, copyrights and portrait rights.

Q

Can I put a player’s name, number and team name on a jersery?

A

Yes. All Player’s Name and, Number and Team Names are Free.

Q

What kind of fabric do you use for the product?

A

We use high quality light weight polyester for breathable jerseys.

Shipping

Q

When will I receive my order?

A

You will receive your order within 21 days. Please note that we are not responsible for a shipping delay caused by force majeure such as weather conditions and customs procedure.

Q

How much is shipping?

A

Shipping and Handling Charge will be $20.00

Design ROOM

Q

What is the Design Room?

A

The Design Room is a tool that allows you to custom-design your own jersery. You can complete the whole process from design to order placement online by clicking and entering information. Your design can be saved or shared with your friends via e-mail.

Q

What kind of environment does Design Room work?

A

Design Room works with the PC and Smartphone Browser and it also works with iOS and Android.